Free Consultation. Fort Lauderdale, Florida 33301 Adjunct Professor Schneider is currently the Assistant in Charge of the Juvenile Unit in the Broward County State Attorney's Office. 17th Judicial Circuit (954) 424-7433 1200 S Pine Island Rd. Instead, contact this office by phone or in writing. (954) 761-3888. Click Here for Directions. Broward County, FL Gov & Administrative Law Attorney. You should have a photo I.D. Due to his exemplary service in student government and his work with the Center for Leadership & Development, Pryor was inducted into Florida Blue Key, the states oldest and most prestigious leadership honor society. That includes approximately 213 assistant state attorneys, investigators, victim . Fort Lauderdale, FL 33301 954.357.7600 Fax: 954.357.7641. Attorneys in this section handle a host of legal matters related to running a large international airport, such as drafting and negotiating land and terminal leases, licenses, concessions and construction contracts and all litigation related to the Countys airport. Her duties include directing all activities of the Juvenile Division of the State Attorney's Office, reviewing and processing over 13,000 cases a year, and . Public Defender Office. Experience: At least 2 years. Applicants for a position with the State Attorneys Office shall be evaluated on the basis of training and experience required for the classification (as established by the Florida Prosecuting Attorneys Association and this office) without regard to age, race, color, gender, religious affiliations, marital status or disability, except when a specific gender, age, or physical requirement constitutes a bona fide occupational qualification necessary to perform the essential functions of the position. They will work with staff users over the phone or email and help them with any basic technical issues. The State Attorneys Office for the 17th Judicial Circuit in Fort Lauderdale, Florida is at the forefront of making sensible reforms to our criminal justice system. 201 Southeast 6th Street, Suite 07150 If you do not want your e-mail address released in response to a public records request, do not . Judicial Complex North Regional Courthouse West Regional Courthouse Please mail, deliver or e-mail your employment documents as indicated below. Notice of public proceedings and court records can be found at https://www.browardclerk.org/Web2. 17th Judicial Circuit of Florida will resume normal court operations tomorrow, Friday, September 30, 2022. F/T Position: Monday to Friday, 8 a.m. to 5 p.m., in our Fort Lauderdale office . Fort Lauderdale, Florida 33301 That includes approximately 213 assistant state attorneys, investigators, victim advocates and support staff. (954) 637-0000. County Commissioner Outside Concurrent Employment Quarterly Disclosure Form; Disclosure Regarding Lobbying by Immediate F amily Member of Elected Official Elected Official Outside Concurrent Employment Quarterly Disclosure Form; Family Member Attestation Form Submit the on-line support staff employment application directly to our office. The Misdemeanor Diversion Program (M.D.P.) That includes approximately 213 assistant state attorneys, investigators, victim advocates and support staff. Finance Division disburses payments to vendors and other entities including state agencies, jurors, and other court related parties. Phone: (954) 831-6955. Young Lawyers Section Host a "Holiday in February". It represents the State in certain civil court proceedings and serves as legal advisor to the Broward County Grand Jury. Lee County Justice Complex Center. The appellate process then begins. Starting prosecutor salaries at the Broward County State Attorney's Office increased this month by 20% to $60,000 a year the first increase the Legislature has approved in three years.. The Commission also appoints numerous advisory and regulatory boards. MIAMI (CBSMiami) - Broward County has a new State Attorney for the first time in 44 years and he is Democrat Harold Pryor. The Office of the State Attorney is comprised of various specialized units and divisions that are tasked with the prosecution of criminal offenses. Applicants must be a graduating 3L or a member in good standing with The Florida Bar. He received the Department of Political Sciences Multicultural Scholar of the Year award. Pryor attended and graduated from the University of Florida with a Bachelor of Arts in political science. The face of justice in Broward County changes on Tuesday as Harold Pryor takes over the State Attorney's Office, with some familiar faces taking on new roles in the courthouse. (954) 383-6577. (855) 347-5475. PREMIUM. Fort Lauderdale, Florida 33301 Here are the areas that Broward County investigates to protect residents, employees and businesses. Broward County Judicial Complex (map) Applicant must be a high school graduate and have two years of secretarial/clerical experience (or equivalent combination of training and experience). Fort Lauderdale, Florida 33301 Broward County, FL DUI Lawyer with 36 years of experience. View Website View Lawyer Profile Email Lawyer. This position will be responsible for the following: The successful candidate will have the following skills and qualifications: Salary: $31,200/year, plus Benefits A lateral attorney is defined as an attorney who has acquired five or more years of legal experience after admission to the Bar of any state. [emailprotected] After the state attorney has reviewed all supporting documents and sworn testimony, a decision is made to either file an information or formal charge, decline to file any charges, file a change of charge, present the case to the Grand Jury for possible indictment, or require additional investigation. In March 2021, shortly after he took office, Pryor created a hate crimes unit in the State Attorney's office through a $300,000 grant from the U.S. Department of Justice to fund the Broward . It was the first court of its kind in the nation. Phone: (954) 831-6573. Lawyers - Claim and update full profiles for free! . If you do not want your e-mail address released in response to a public records request, do not send electronic mail to this entity. Brian S. Leifert Esq. Broward County Judicial Complex (map) [emailprotected] 201 Southeast 6th Street, Suite 07150 (888) 447-0568 533 NE 3rd Avenue. Harold F. Pryor was elected Broward State Attorney (Florida's 17 th Judicial Circuit) in November 2020. Phone: (954) 831-6955. Fort Lauderdale, FL 33301-3360 Instead, contact this office by phone or in writing. The LII Lawyer Directory contains lawyers who have claimed their profiles and are actively seeking clients. The Victim/Witness Liaison Office can also help: If you have a disability requiring special accommodation to participate in court proceedings, please call the phone number on your subpoena or 1-800-955-8770 (through the Florida Relay Service), or 1-800-955-8771 for Deaf/Hard of Hearing Services, not later than five business days prior to the proceeding. Make a difference in your community with a rewarding career. If you do not want your e-mail address released in response to a public records request, do not send electronic mail to this entity. He is committed to making sensible reforms to our criminal justice system. Find Broward County Attorneys by Practice Area. Incomplete applications will not be accepted. Broward County, FL Attorney (954) 772-2644 American University Washington College of Law George Washington University - Mount Vernon campus Florida Young Lawyers Association and The Florida Bar Drew started his legal career in 1987 with a large, international law firm. If charges are filed, an arrest warrant or issue summons must be prepared to bring the accused into custody. He leads a staff of 462 employees, including 213 prosecutors, whose mission is to make our community safer while working to ensure justice, equity and fairness for everyone affected by our criminal justice system. Andrew ("Drew") Meyers was appointed Broward County Attorney in 2017. Education: Associate Degree or equivalent Broward County, FL Gov & Administrative Law Attorney. Edwards and Cassell v. Dershowitz Complaint 9. He is an active member of the Broward County Bar Association; a volunteer with the Broward County School Districts My Future Is Now program; and a member of the Urban League of Broward Countys Young Professionals Network. Public Corruption/Special Investigations Unit. State Attorney Harold F. Pryor announced the Broward County Hate Crimes Awareness Initiative, a venture with local law enforcement and organizations after the office was awarded a $300,000 grant F/T Position: Monday to Friday, 8:00 a.m. to 5:00 p.m. The Aviation Section provides legal services and counsel in connection with the County-owned Fort Lauderdale-Hollywood International and North Perry Airports. A crowded pack of candidates is in the running to become Broward County's new state attorney. Submit to: The Office is created by the Broward County Charter. Offers Video Conferencing. Victims and Witnesses. View Website View Profile Email Lawyer. If you are a victim or witness in a criminal case filed in Broward County you may receive a subpoena to appear in court. Broward County Judicial Complex (map) County Court handles civil cases under $15,000, traffic cases and misdemeanors. Phone: (954) 831-6955. He is the first Black state attorney in Broward and the first Black man to be elected state attorney in Florida. Broward County, FL Education Law Lawyer with 35 years of experience. Steve Rossi. Among their arguments was that Carballo failed to order the patients evacuated to Memorial Regional Hospital, a large facility directly across the street that still had air conditioning. The position will have the following IT responsibilities: The ITU Help Desk Specialist is a technical professional who works in our office and will remotely assist staff users with any technical issues and relay any comments, concerns or questions to the ITU team and supervisors. The office is responsible for prosecuting all alleged criminal violations of state law that occur in Broward County. The District Attorney heads the Plantation Prosecutor's Office, directing the attorneys who work for the office. Under the Constitution of the State of Florida, the state attorney is the chief prosecuting officer of all criminal trial courts in the circuit and performs all other duties prescribed by general law. Under Florida law, e-mail addresses are public records. Join the State Attorneys Office team as a Legal Assistant in our Special Administrative Projects Unit. The Digital Evidence Unit (DEU) is primarily responsible for processing high volumes of incoming body camera videos from law enforcement agencies. Please keep in mind that the filing of court documents to our office, will not satisfy the requirement to file with the Broward Clerk of Courts. Pryor also campaigned to persuade the Broward County commission to rename the North Wing of the courthouse in honor of the late Judge T.J. Reddick, Jr., the first Black attorney to open an office and practice in Broward County and the countys first Black judge. Fort Lauderdale, FL 33301-3360 Your subpoena will provide you with information about the case, the time and location of the hearing, and assistance in receiving a witness fee. The Office of the State Attorney for the 17th Judicial Circuit enforces state laws through prosecution of individuals accused of committing criminal offenses. Florida District Attorneys. David Wheeler is the chief assistant public defender who has been involved with not only Cruz's murder trial, but also the charges stemming from a November 2018 jail brawl. Commission Agendas and Meeting Schedules. Pryor strongly believes that securing a guilty verdict should never be a prosecutors primary goal but that the pursuit of truth, fairness and justice should be paramount. The investigation may include substantial witness statements, search warrants, subpoenas and more. The ITU Help Desk Clerk may also assist SAO users in setting up or installing the staff users hardware or software application systems. Broward County . Statement regarding the Hollywood Hills nursing home ruling, Read the latest edition of our community newsletter to learn more about the work we are doing, New program helps take nonviolent offenders from Court to College. Executive Assignments: The state attorney receives assignments to investigate and prosecute cases outside his circuit when the Governor of Floridas office orders an assignment. Applications submitted via People First will NOT be reviewed. The ideal candidate will have knowledge and experience with the criminal justice system. Phone: (954) 831-6955. Pryor graduated from Nova Southeastern Universitys Shepard Broad College of Law where he was a member of the Nova Trial Association and junior staff editor for the International Law Students Associations Journal of International & Comparative Law. Due to size restrictions, voluminous discovery, CDs/DVDs containing audio or video files will not be sent electronically. 201 Southeast 6th Street, Suite 07150 The appellate process then begins. During this time, Mr. Rossi received several accolades including being recognized for most jury trials twice by the State Attorneys Office. 201 Southeast 6th Street, Suite 7150-13 These events include: Arrest: The state attorney must review every arrest for violations of state law in the circuit. Education: High School Pryor is a past president of the historic T.J. Reddick Bar Association, Broward Countys Black bar association. Please DO NOT apply via People First. Wide range of complaints, State's clearinghouse for consumer concerns, including moves of household goods within Florida, but not ending in Broward County, and Business-to-Business matters Florida Division of Agriculture and Consumer Services; Free consumer complaint support regarding any marketplace transaction with any business The State Attorneys Office of the Seventeenth Judicial Circuit, is an Affirmative Action/Equal Employment Opportunity Employer, and complies with the Americans with Disabilities Act of 1990 (ADA) and the Family and Medical Leave Act of 1993 (FMLA). This occurs when another circuit has a conflict and asks the governor to re-assign the prosecution. The Broward County State Attorney's Office said they will file a motion Monday requesting that Murphy reconsider his decision. Attucks Middle School visits the 17th Judicial Circuit. 17th Judicial Circuit of Florida will be closed on Wednesday, September 28th and Thursday, September 29th. Candidates must have excellent communication skills (both oral and written), office experience, and work well in a team environment. To help protect these rights, the State Attorney created a Victim Advocate Unit. Broward County Courthouse All visitors must stop on the sixth floor to sign in. The attorneys general of 36 states, including Florida, said the government-funded National Human Trafficking Hotline is failing to report thousands of tips to law enforcement, hampering efforts to . Pryors legal career includes experience as a prosecutor, a civil attorney in private practice, and as a corporate lawyer. The Drug Court Program was originally . Each of these complaints must be investigated thoroughly to determine whether a crime has occurred and, if so, who has committed the crime. Office of the State Attorney, Harold F. Pryor 17th Judicial Circuit Broward County Judicial Complex 201 Southeast 6th Street, Suite 07150 Fort Lauderdale, Florida 33301 Phone: (954) 831-6955. Broward County Judicial Complex (map) All filings after 2:00 p.m. must be filed at the Broward County Central Courthouse located at 201 SE 6th Street, Fort Lauderdale, FL 33301 or through the eFiling Portal. 17th Judicial Circuit This is a grant position. He believes in compassion for victims. 2000 Main Street. Office of the State Attorney Seventeenth Judicial Circuit of Florida The FDLE's investigation began after Florida Bulldog reported in early May 2020 that . Broward Sheriff's Office. Brian P. Kowal, Esq. The State Attorney's Office of the Seventeenth Judicial Circuit, is an Affirmative Action/Equal Employment Opportunity Employer, and complies with the Americans with Disabilities Act of 1990 (ADA) and the Family and Medical Leave Act of 1993 (FMLA). The following duties are normal but are not limited for this position. The governor's quiet decision over the summer to remove Tony's case from the jurisdiction of Broward State Attorney Harold Pryor followed what sources said was Pryor's reluctance to file felony and other charges against Tony as recommended by the FDLE. Persons needing special accommodation to complete and submit a state application to this agency should contact Human Resources at the above number or call 1-800-955-8770 (via Florida Relay Service) or call 1-800-955-8771 (for Deaf/Hard of Hearing Services). Office of the State Attorney, Harold F. Pryor Applicant must be a high school graduate and have two years of secretarial/clerical experience (or equivalent combination of training and experience) or an equivalent combination of training and experience. Office of the State Attorney, Harold F. Pryor Broward County, FL Attorney. Fort Lauderdale, Florida 33301 Broward County, FL Criminal Law Lawyer with 36 years of experience. He leads a staff of 462 employees, including 213 prosecutors, whose mission is to make our community safer while working to ensure justice, equity and fairness for everyone affected by our criminal justice system. 17th Judicial Circuit 201 SE 6th Street, Room 13165 Broward County Bar Association. Criminal Lawyer Serving Broward County, FL. Under Florida law, e-mail addresses are public records. Under Florida law, e-mail addresses are public records. The Office's clients include the Broward County Board of County Commissioners, Office of the County Administrator, and all agencies under their oversight. . Jason Brian Chalik. 201 Southeast 6th Street, Suite 07150 Office of the State Attorney Help Desk Specialist skills and qualifications: A successful ITU Help Desk Specialist will usually have certain prerequisite skills and qualifications, to include: Submit the on-line support staff employment application directly to our office, along with a cover letter and resume. [email protected]. Amira D. Fox. Broward County Courthouse Phone: (954) 831-6955. 10.0. Fort Myers, Florida 33901. Jason S. Turchin Esq. Edwards served in Broward County, Florida as an Assistant State Attorney. Instead, contact this office by phone or in writing. There . Phone: (954) 831-6573, Submit to: This review process can be very extensive. Lupo: Darren: Broward County State Attorney: 954-831-8065: 579. Should you have any questions, please feel free to call the Victim Advocate Unit at (954) 765-4133. Fort Lauderdale, Florida 33301 Notable cases include a $7.1 million jury verdict against The . M.D.P. Led by Broward State Attorney Harold F. Pryor, our staff consists of more than 460 dedicated public servants. The mission of the Broward State Attorneys Office the Office of the State Attorney for the 17th Judicial Circuit of Florida is to build a safer community and promote justice, fairness and equity for all who live, work and visit here. Initiated Investigations: The state attorney may initiate an investigation if he has reason to believe a crime has occurred and an investigation is warranted. We DO NOT represent or provide counsel to the public. Suite 2. Email inquiries: [email protected]. [emailprotected] Instead, contact this office by phone or in writing. Office of the State Attorney, Harold F. Pryor 17th Judicial Circuit Broward County Judicial Complex 201 Southeast 6th Street, Suite 07150 Fort Lauderdale, Florida 33301 Real Estate Lawyer Serving Broward County, FL. Being victimized or witnessing a crime can be a traumatic event. Please try again later. Office of the State Attorney, Harold F. Pryor The ITU Help Desk Specialist is the main point of contact between the office staff members and the information technology unit (ITU) department. Our staff specialists are here to help you as the case goes through the justice system. John Lawlor. Whether your goal is to become a career prosecutor or to gain valuable litigation skills that can translate to other areas of practice, a career with the State Attorneys Office for the 17th Judicial Circuit will provide the necessary foundation for a rewarding legal career. Thank you for your message. Mayor. 17th Judicial Circuit Broward Drug Court Program was created in 1991, and is the third oldest drug court in the nation. Our staff specialists are here to help you as the case goes through the justice system. 201 Southeast 6th Street, Suite 07150 Salary: $31,200/year, plus Benefits Pryor is a fifth-generation Floridian. Florida Rules of Judicial Administration 2.516, https://www.browardclerk.org/GeneralInformation/eFiling#General. Pryor said the . Retired Judge Ilona Holmes (Co-Chair) - Judge Holmes is a former Assistant State Attorney, former Assistant US Attorney, former Broward County Court judge, and served on the bench in the Broward County Circuit Court for several decades before retiring in 2018. 201 Southeast 6th Street, Suite 07150 View Website View Lawyer Profile Email Lawyer. Broward County Courthouse Broward County Judicial Complex (map) Candidates must have excellent communication and clerical skills, office experience, and work well in a team environment. With 100 percent of the precincts reporting, Pryor beat his Republican . Fort Lauderdale, FL 33301-3360 In 2022, an investigation by the Florida Department of Law Enforcement and the Broward County State Attorney's Office found that Hollywood police officer Henry Andrews, 50, was criminally . He joined the Broward County Attorney's Office in 1999, initially serving as the County's Chief Appellate Counsel and later as Chief Deputy County Attorney. In Plantation, the District Attorney plays a central role in criminal cases, working . Show Preview. Being victimized or witnessing a crime can be a traumatic event. 201 Southeast 6th Street, Suite 7150-13. The DEU team works on urgent, daily requests from assistant state attorneys, support staff, defense attorneys, law enforcement cfficers, and judicial assistants, Request digital evidence (BWC, dashcam, interview room video, photos, drone video, etc.) Our Witness/Victim Liaison staff help victims and witnesses who are called to testify in criminal court cases. / A District Attorney (or "D.A.") is the prosecuting officer of a criminal case (i.e., the official who represents the government in the prosecution of criminal offenses ). Find more Broward County Lawyers in the Justia Legal Services and Lawyers Directory which includes profiles of more than one million lawyers licensed to practice in the United States, in addition to profiles of legal aid, pro bono and legal service organizations. Broward County Courthouse Broward County State Attorney: 954-868-7459: 574. Due to his exemplary service in student government and his work with the Center for Leadership & Development, Pryor was inducted into Florida Blue Key, the states oldest and most prestigious leadership honor society. 10.0. (954) 761-3888. The primary responsibility for this position is the oversight and processing of public records requests. He has a Resume on paper and experience unmatched . Do you desire to be a part of history in the making? If you do not want your e-mail address released in response to a public records request, do not send electronic mail to this entity. Clerk of the Court. A qualifying typing and data entry test will be administered by our office. Free Consultation. The mandate for our prosecutors is not to win at all costs, but to seek justice by standing up for what is right. With longtime prosecutor Mike Satz departing, it'll be the first change in decades. Under Florida law, e-mail addresses are public records. (855) 456-4817 10063 NW 1st Ct. Plantation, FL 33324. Instead, contact this office by phone or in writing. Broward County, FL Attorney (954) 776-2320 Shepard Broad Law Center, Nova Southeastern University Florida Martindale-Hubbell Lawyer Services, AVVO 2011 - 2021, Association of American Trial Lawyers and The National Advocates Florida State Bar, Family Law Section, Florida Supreme Court Certified. His law school classmates chose him to deliver the graduation commencement address. Duties include typing, filing and other clerical tasks; computer data entry; processing of e-filings; telephone communications with victims, witnesses, and law enforcement personnel; maintaining the attorneys calendar and scheduling depositions; managing daily time sensitive mail; updating case files using our in house case management software; issuing subpoenas and e-filing motions and orders with the courts; assisting attorneys with routine and detailed tasks related to criminal court proceedings; and other tasks as assigned by the assistant state attorneys or the support staff supervisor. is a diversion program that affords first time offenders an opportunity to immediately accept responsibility for their actions, seek rehabilitation, and divert their cases from the criminal court system. Circuit Court handles felonies, family matters, juvenile cases, probate and mental health and all civil cases over $15,000, or not under the jurisdiction of the County Court. The State Attorneys office also supervises a Victim Advocate Unit that provides case management services to individuals and families impacted by domestic violence., This office is not an agency of the Broward County Commission, however the County Commission owns and maintains the facilities it operates in, and funds some operations of the Courts, State Attorneys Office and Public Defenders Office.. Experience: At least one year. When the "Court of Public Opinion," FINALLY LEARNS THE TRUTH ABOUT THAT SHOOTING AND HOW PETERSON WAS THE "POLITICAL SCAPEGOAT/SACRIFICIAL LAMB," THEY WILL BE DISGUSTED WITH WHAT THE BROWARD COUNTY STATE ATTORNEY'S OFFICE AND FDLE DID TO FUCK HIM (Peterson) OVER. Meeting ID: 873-944-477. Vega: Paul: Treasure Coast Process Servers and Investigative Services Corp. 954-895-2663: 582. Temple University Beasley School of Law Hamilton College Pennsylvania and 3rd Circuit State Bar of Pennsylvania. Tags: Florida, Broward County, Wilton Manor, Miami-Dade County Florida House Bill 10-11 aims to restrict which flags can be flown outside of government buildings or on government grounds. If a Domestic Violence incident (as described above) occurs afterhours please contact 954-463-0911 for after hour procedures. A qualifying typing and data entry test will be administered by our office. Renata Annati, Human Resources Upon the filing of an Information, or an Indictment by the Grand Jury, the case then proceeds to arraignment, discovery preparation, depositions, motion responses, pretrial hearings, trial or plea, and finally sentencing. Shepard Broad Law Center, Nova Southeastern University Barry University Florida BCJA Political Action Committee and Florida Justice Association. View Website View Lawyer Profile Email Lawyer. The Port Everglades Section provides legal advice and counsel to the Port Everglades Department on a wide range of legal issues, including, but not limited to, federal maritime, regulations, contracts, procurement, real estate, landlord-tenant, administrative, environmental, ethics and construction matters. from law enforcement partners, Request 911 calls / CAD reports from respective agencies, Receive, process, and route case-filing packets to the appropriate case-filing units and update cases in the digital evidence management system with the correct filing/trial units, defendant name, and court case numbers, Fulfill assistant state attorney requests for discs for use in courtroom presentations, Convert/redact video files to standard formats for easy playback, Edit/print large-format photos for assistant state attorneys, Upload and share third-party videos into Evidence.com, Provide limited tech support to defense attorneys/judges and general support to assistant state attorneys, Work with victims/witnesses/LPOs to enable sharing of files (Ring videos, home surveillance systems, photos/videos recorded on cell phones) needed by assistant state attorneys through the use of Axon citizen links, Provide routine training to assistant state attorneys and support staff, Share digital evidence with our counterparts around the state, as needed, Clean-up of audio files (911 and recorded statements), Work with law enforcement agencies to troubleshoot issues and devise solutions, Work with DEU director to develop and improve processes to meet grant performance reports, Collect monthly data for grant performance reports, Attend training conferences and assist DEU director in training DEU staff and assistant state attorneys as required for grant performance reports, Assist DEU director to ensure compliance with all grant award conditions, Work with Excel, databases, and review basic statistics, Minimum three years experience in digital evidence or an equivalent combination of experience, Experience working with graphic design, photo correction, and video editing software and surveillance video, Strong skills in Adobe Premium Pro, Adobe Audition, Adobe Acrobat and Adobe Photoshop, Strong skills in Sound Forge, Snagit and Hand Break, Strong knowledge of DSLR and Video camera functionality, Familiarity with MS software applications including Word, Excel, PowerPoint and Outlook, Work with MS Active Directory to create and edit user accounts, Resolve user issues with SAO applications including computer, tablet, printer and scanner issues, Answer other staff user questions and offer them ways to resolve their issues, Direct questions to the correct IT staff member when needed, Ensure that the staff users issue has been resolved in a timely manner with user satisfaction, Manage all help desk administrative duties, issues and concerns, Maintain accurate electronic records of interactions with staff by documenting recurring user problems and issues, Follow up with staff as needed to ensure their problems are resolved, Strong written and verbal communication skills, Problem-solving and research skills that translate to the ability to find solutions for staff problems when a solution is not immediately apparent, Strong interpersonal skills that function to create positive phone experiences for staff members, Technological skills specific to agency applications and products using trouble-shooting practices, Strong patience with staff members and the ability to remain polite when resolving their issues, Organizational abilities to resolve issues over the phone.

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